Have questions about booking online? Want to view an apartment before booking it for your long term stay in Singapore? Get your queries answered in our list of frequently asked questions below. If you encounter further issues that need our assistance, please contact us directly at 65 6737 8388 or reservations@8onclaymore.com.sg.
Q: Are the apartment photos on the website actual images of the apartments that i can book?
The photos on our website are representative of apartments in 8 on Claymore Serviced Residences.
Q: Do the apartments have balcony/patio/terrace?
All the residences do not have a balcony/patio/terrace. However, the windows in the residences can be unlocked upon request.
Q: Are pets allowed in my apartment?
Pets are strictly not allowed in all residences.
Q: Where can i gather more information about the apartments?
You may view our detailed residence categories here. If you have any other questions, please do not hesitate to contact us at reservations@8onclaymore.com.sg.
Q: When and how linen change is arranged?
The housekeeping team cleans the apartment from Mondays to Fridays excluding Public Holidays.
Linens are changed on Mondays, Wednesdays and Fridays during housekeeping service days.
Personal laundry/dry cleaning services can be requested at an additional cost.
Q: What do other housekeeping services include?
The housekeeping team will conduct basic cleaning such as floor vacuuming and mopping, changing of linens and towels, cleaning of the apartment’s kitchen top as well as washing of bathrooms. Housekeeping Services do not assist with ironing, laundry or babysitting services.
Q: Are there facilities for the disabled?
There are ramps available at public areas, handicap public toilets and lift access to all floors including basement carpark. We have residences that do not have stairway along the corridor and will be subject to availability.
Q: What happens if I need urgent assistance?
You can contact Guest Services through the extension ‘0’ from the residence phone or call +65 6737 8388 via your mobile phone.
For other matters requiring special requests, please feel free to contact our e-concierge via form here.
Q: Is it possible to view an apartment before I book?
Yes, you can arrange an appointment for viewing, though this is subject to availability depending on occupancy of the apartments. We seek your kind understanding and would be more than happy to book a mutually convenient time for you to view the apartment. Please enquire about this through our form here.
Q: Is there a minimum stay period for a booking?
As a serviced residence operator, a minimum stay period of seven consecutive nights is required per booking.
Q: How and when do I pay for the apartment?
Credit card details will be required when you proceed to book with us. The total rental (including prevailing government taxes) will be deducted from the credit card at the point of booking. Please note that prepayment is required to confirm and guarantee all reservations and we accept all major credit cards.
Q: What if I need to cancel?
At least two (2) weeks’ advance notice prior to check in date is required in writing for a change to a later occupation commencement date or a cancellation of a confirmed reservation. Failing which, a cancellation fee of one (1) week’s daily published rate plus prevailing government taxes will be charged.
Q: Do I have to pay a deposit when I check in?
A refundable miscellaneous deposit of S$250 (less than 1 month stay) or S$500 (1 month stay and above) will be collected upon check in. This amount will be refunded upon check-out if the resident incurs no incidental charges.
Q: I just made my booking. What are the check-in and check-out times?
Our official check-in time is 3.00 PM and check-out time is 11.00 AM.
We recommend that you pre-block the residence for early arrival and should you prefer to access your residence immediately prior to the above stated check-in time. Similarly, for late departures, reserving an additional night will guarantee the residence availability.
Q: How will I receive my confirmation?
The confirmation will be sent to you via email instantly once you have completed the online booking process.