Precautionary Measures

Please know that the safety and well-being of our guests and employees are of top priority to us. In light of the current COVID-19 situation, the serviced residences has been following the National Environment Agency’s Sanitation and Hygiene advisory for Hotel Operators.
We Are Getting Squeaky Clean to Welcome You Again!
  • Deep cleaning and sanitisation of the serviced residences, including public areas and apartments. Hospital-grade disinfectants are used for these processes. Surfaces, corridors, curtains etc. are sanitised.
  • All bedding and towels are washed in water heated to 90ºC and treated with disinfectants, sanitising solutions and UV light.
  • Carpets and upholstery are shampoo-washed with an environmentally-friendly cleaning agent and hospital-grade germicidal cleaner.
Serviced Residences and Public Areas
  • Temperature screening is conducted at our entrances, for guests and employees. We are also monitoring the temperature of our employees twice a day. Individuals with a temperature of 37.5 degrees Celsius and above will be denied access to the serviced residences.
  • Guests and employees observed to be coughing, sneezing, breathless, with runny nose or a fever (equal or greater than 37.5 degrees Celsius) are denied entry, given a mask and asked to seek medical advice immediately. The serviced residences has medical referral contacts readily available for guests and employees who are unwell.
  • All room key cards are sanitised and treated with UV light.
  • The counter is sanitised before every guest is being attended to.
  • Hospital-grade disinfectant (Presept® tablets) are used in cleaning solutions as an added disinfectant to kill viruses and bacteria.
  • There is an increase in the frequency of sanitisation of public areas, especially high-touch areas. These include the main entrance, guest facilities, public restrooms, sofas and lifts. Sanitisation is scheduled 5 times a day with hospital-grade disinfectants.
  • Environmentally-friendly sanitisers are available at the reception counter. Hand sanitiser dispensers are available at the lift lobbies of level 1, 4 and B2.
  • The swimming pool is open at limited capacity. Pool chairs are spaced at least 1-metre apart and allowed a maximum capacity of 10 guests in the pool at a time. Pool will be open from 6am to 10pm daily.
  • The gym is open from 6am to 10pm daily. Guests are required to sign in and out at the Front Desk to facilitate contact tracing.
  • SafeEntry digital check-in system developed by Singapore’s Government Technology Agency are put in place at the serviced residences’s and facilities for contact tracing. All guests and employees are required to check-in and out as they enter and leave the premises.
  • Gatherings of more than 5 individuals are not allowed on the serviced residences premises, in compliance with local authorities’ Safe Management Measures.
Apartments
  • All high-touch surface areas in rooms and public areas such as lift buttons and door handles are treated with SDST self-disinfecting coating.
  • High-touch surfaces in the room such as light switches, door handles, thermostats, bed frame, nightstands, tabletops, chair arms and backs, curtain and blind pulls, bins, hairdryers, wall switches, telephones and safebox buttons and knob are sanitised with hospital-grade disinfectants. Sanitised TV remotes are sealed.
  • Rooms are sprayed with germs killer as an additional step to ensure a sanitised and hygienic environment.
  • Sanitised rooms will be marked with an indicator on the door after each room is thoroughly cleaned and disinfected by our housekeepers.
  • Disinfecting wipes, surgical masks and soaps are available as an arrival kit in each apartment.
  • Disposable cups are provided in-room to avoid contamination.
Carousel Buffet Restaurant
  • All diners are required to sanitise their hands before entering the restaurant.
  • Health declaration is required for all individuals.
  • Group bookings are allowed for a maximum of 5 guests.
  • Sneezeguards have been installed at the buffet counters to protect food from contamination.
  • High touchpoints such as countertops, tables and chairs are sanitised with hospital-grade disinfectants frequently.
  • Tables at Carousel are spaced out at least 1-metre apart to facilitate safe distancing. Markers have also been indicated on the floor at Carousel’s entrance and at buffet stations.
  • A la carte buffet will be served, in accordance with local regulations and guidelines. Guests can enjoy unlimited buffet servings, served right to their table. Guests can view the menus and place orders on their personal mobile devices via a QR code.
  • Enjoy classic gueridon service for meat carvings (during dinner) and take your pick from the desserts trolleys (during lunch and dinner) roving about the restaurant. 
  • As an enhanced hygiene measure, contactless payment is encouraged.
Reservations and Flexible Cancellation Policy
  • For guests making new reservations for any future arrival date, we will allow the reservation to be changed or cancelled at no charge up to 3 days before your arrival date.
  • To facilitate a quicker and safer check-in for guests and staff, guests with upcoming stays will need to provide mandatory guest details and submit health declaration forms at least 1 day prior to arrival.
For I Prefer Members
    Preferred Hotels & Resorts is more committed than ever to supporting I Prefer Members. We are taking the following steps to protect your hard-earned benefits and ease any worries you may have about your status and points:
    • All I Prefer Elite Members globally will maintain their status through June 30, 2021, regardless of their travel activity this year.
    • Preferred Hotels & Resorts is extending the points expiration date for all I Prefer Members globally through the end of August 2020. Therefore, any points you have in your account that were set to expire in the coming months will be available to redeem towards an I Prefer Rewards Certificate until August 31, 2020.
    • I Prefer member rate is fully cancellable until end of 2021 up to 24 hours before your arrival date.

Our associates are also receiving ongoing updates and standard operating procedures are enhanced with the development of the situation. For further updates on the COVID-19 situation in Singapore, please visit the Ministry of Health’s website here If you have any questions, please do not hesitate to contact us.   

Last Updated: 28 September 2020