The safety and well-being of our guests and employees are of top priority to us. In light of the current COVID-19 situation, the serviced residences has been following the National Environment Agency’s Sanitation and Hygiene advisory for Hotel Operators.
Welcome Home to Novotel Living Singapore Orchard
-Deep cleaning and sanitisation of the serviced apartments, including public areas and apartments. Hospital-grade disinfectants are used for these processes. Surfaces, corridors, curtains etc. are sanitised.
-All bedding and towels are washed in water heated to 90ºC and treated with disinfectants, sanitising solutions and UV light.
-Carpets and upholstery are shampoo-washed with an environmentally-friendly cleaning agent and hospital-grade germicidal cleaner.
Serviced Apartments and Public Areas
-Guests and employees observed to be coughing, sneezing, breathless, with runny nose are denied entry, given a mask and asked to seek medical advice immediately. The serviced apartments has medical referral contacts readily available for guests and employees who are unwell.
-All room key cards are sanitised and treated with UV light.
-The counter is sanitised before every guest is being attended to.
-Hospital-grade disinfectant (Presept® tablets) are used in cleaning solutions as an added disinfectant to kill viruses and bacteria.
-There is an increase in the frequency of sanitisation of public areas, especially high-touch areas. These include the main entrance, guest facilities, public restrooms, sofas and lifts. Sanitisation is scheduled 5 times a day with hospital-grade disinfectants.
-Environmentally-friendly sanitisers are available at the reception counter. Hand sanitiser dispensers are available at the lift lobbies of level 1, 4 and B2.
In the Apartments
-All high-touch surface areas in rooms and public areas such as lift buttons and door handles are treated with SDST self-disinfecting coating.
-High-touch surfaces in the room such as light switches, door handles, thermostats, bed frame, nightstands, tabletops, chair arms and backs, curtain and blind pulls, bins, hairdryers, wall switches, telephones and safebox buttons and knob are sanitised with hospital-grade disinfectants. Sanitised TV remotes are sealed.
-Rooms are sprayed with germs killer as an additional step to ensure a sanitised and hygienic environment.
-Sanitised rooms will be marked with an indicator on the door after each room is thoroughly cleaned and disinfected by our housekeepers.
Reservations and Flexible Cancellation Policy
-For guests making new reservations for any future arrival date, we will allow the reservation to be changed or cancelled at no charge, 14 days before date of arrival, subject to sales terms and conditions.
For updates on the COVID-19 situation in Singapore, please visit the Ministry of Health’s website.
Travel Advisory
Singapore has launched a COVID-19 Vaccinated Travel Framework to facilitate the reopening of borders.
Please refer to the SafeTravel guidelines on the latest travel requirements and advisories for arrival, transit or departure.
More information on travelling to Singapore.
Information on Accor’s cancellation policy.
