Please know that the safety and well-being of our guests and employees are of top priority to us. In light of the current COVID-19 situation, the serviced residences has been following the National Environment Agency’s Sanitation and Hygiene advisory for Hotel Operators.
We Are Getting Squeaky Clean to Welcome You Again!
-Deep cleaning and sanitisation of the serviced residences, including public areas and apartments. Hospital-grade disinfectants are used for these processes. Surfaces, corridors, curtains etc. are sanitised.
-All bedding and towels are washed in water heated to 90ºC and treated with disinfectants, sanitising solutions and UV light.
-Carpets and upholstery are shampoo-washed with an environmentally-friendly cleaning agent and hospital-grade germicidal cleaner.
Serviced Residences and Public Areas
-Temperature screening is conducted at our entrances, for guests and employees. We are also monitoring the temperature of our employees twice a day. Individuals with a temperature of 37.5 degrees Celsius and above will be denied access to the serviced residences.
-Guests and employees observed to be coughing, sneezing, breathless, with runny nose or a fever (equal or greater than 37.5 degrees Celsius) are denied entry, given a mask and asked to seek medical advice immediately. The serviced residences has medical referral contacts readily available for guests and employees who are unwell.
-All room key cards are sanitised and treated with UV light.
-The counter is sanitised before every guest is being attended to.
-Hospital-grade disinfectant (Presept® tablets) are used in cleaning solutions as an added disinfectant to kill viruses and bacteria.
-There is an increase in the frequency of sanitisation of public areas, especially high-touch areas. These include the main entrance, guest facilities, public restrooms, sofas and lifts. Sanitisation is scheduled 5 times a day with hospital-grade disinfectants.
-Environmentally-friendly sanitisers are available at the reception counter. Hand sanitiser dispensers are available at the lift lobbies of level 1, 4 and B2.
-The swimming pool is open at limited capacity. Pool chairs are spaced at least 1-metre apart and allowed a maximum capacity of 10 guests in the pool at a time. Pool will be open from 6am to 10pm daily.
-The gym will be closed until further notice.
-The SafeEntry digital check-in system developed by Singapore’s Government is put in place at the serviced residences’ and facilities for contact tracing. From 17 May 2021 onwards, the serviced residences will require all guests and employees aged seven and above to check-in with the TraceTogether app or token. Other modes of SafeEntry check-in will be discontinued from this date.
-From 14 June 2021, gatherings of more than five individuals are not allowed on the serviced residences’ premises, in compliance with local authorities’ Safe Management Measures. The current limit is 2 individuals.
In The Apartments
-All high-touch surface areas in rooms and public areas such as lift buttons and door handles are treated with SDST self-disinfecting coating.
-High-touch surfaces in the room such as light switches, door handles, thermostats, bed frame, nightstands, tabletops, chair arms and backs, curtain and blind pulls, bins, hairdryers, wall switches, telephones and safebox buttons and knob are sanitised with hospital-grade disinfectants. Sanitised TV remotes are sealed.
-Rooms are sprayed with germs killer as an additional step to ensure a sanitised and hygienic environment.
-Sanitised rooms will be marked with an indicator on the door after each room is thoroughly cleaned and disinfected by our housekeepers.
-Disinfecting wipes, surgical masks and soaps are available as an arrival kit in each apartment.
Carousel Buffet Restaurant
From 21 June, Carousel is open for Dinner buffet only. Lunch and High Tea buffets will be closed until further notice.
-During this period, there will be a limited seating capacity. Dining reservations are required.
-Staggered meal hours will be in place to enhance social distancing at the restaurant. Diners have to dine in during their reserved timeslot.
-A text message indicating the table number will be sent to diners on the day of dining. Flash the message upon arrival to reduce contact time at the counter.
-All diners are required to sanitise their hands before entering the restaurant.
-Each table will be limited to two diners. Babies and toddlers are considered in the headcount based on the guidelines by Enterprise Singapore.
-Multiple bookings are not allowed during the same meal period.
-Intermingling between tables is not allowed.
-Tables at Carousel are spaced out at least one metre apart to facilitate safe distancing.
-The buffet will be presented in an assisted buffet format. Trained team members in masks and gloves will prepare and serve the dishes directly onto guests’ plates at the buffet lines. Diners are not allowed to help themselves at the counters.
-Diners are to don on their masks every time they leave the table.
-Diners are not allowed to pass plates back and forth between servers.
-Diners are to maintain a one-metre distance from one another at the counters.
-Diners are not allowed to talk or interact with others when in line, even if they are from the same dining party.
-Markers will be in place at Carousel’s entrance for queue management and to ensure safe distancing.
-Acrylic partitions are installed at the buffet stations and open kitchens to prevent contamination. Diners are not allowed to touch the partitions.
-In line with the Safe Management Measures, live performances or activities such as singing for birthdays (or other celebrations) are not allowed.
-High touch points such as countertops, tables and chairs are sanitised with hospital-grade disinfectants frequently.
-Cutlery and a serviette are packed and sealed in individual cases. The cases can be used for mask storage.
-Gueridon service for desserts will rove around the restaurant during lunch and dinner meal periods.
-As an enhanced hygiene measure, contactless payment is encouraged. PayNow and Paywave are available at Carousel.
-For guests staying with us and prefer dining in the comfort of their rooms, breakfast bentos are available to-go.
Reservations and Flexible Cancellation Policy
-For guests making new reservations for any future arrival date, we will allow the reservation to be changed or cancelled at no charge up to 3 days before your arrival date.
-To facilitate a quicker and safer check-in for guests and staff, guests with upcoming stays will need to provide mandatory guest details and submit health declaration forms at least 1 day prior to arrival.
Our associates are also receiving ongoing updates and standard operating procedures are enhanced with the development of the situation. For further updates on the COVID-19 situation in Singapore, please visit the Ministry of Health’s website here If you have any questions, please do not hesitate to contact us.
With the current situation, 8 on Claymore will be accepting reservations from the following individuals:
-Singaporeans and Permanent Residents without accommodation due to home renovation
-Singaporeans and Permanent Residents without accommodation due to the sales of their current place of residence/end of rental lease
-Returning SG/PR who completed their stay-home notice (SHN) at dedicated facilities but do not have a place of their own
-Foreigners and foreign workers affected by travel restrictions
-Reciprocal Green Lane Travellers with SafeTravel Pass
-Travellers under the Periodic Commuting Arrangement (workers commuting between Singapore and Malaysia)
-Travellers under the Familial Ties Lane
-Travellers under the Air Travel Pass/ Air Bubble
-Travellers including long-term pass holders entering Singapore, and who had remained in Australia, Brunei, mainland China, New Zealand, Taiwan, Hong Kong and Macau in the last consecutive 21 days prior to their entry who wish to serve their SHN in a residence. Travellers from Taiwan and Israel must serve 14 days of SHN at dedicated facility before they serve the remaining 7 days at their choice of residence. Foreign visitors should have valid SafeTravel Pass, Air Travel Pass, Work Pass or In-Principle Approval (IPA) *.
-Japanese nationals who are holders of Work Passes* issued by the Singapore Ministry of Manpower (MOM) and those who have been granted In-Principle Approval (IPA)* for a Work Pass, who have yet to enter Singapore.
Every guest is required to declare his or her purpose for the stay under the Control Order. If the guest is the holder of a work pass issued under the Employment of Foreign Manpower Act, please provide the name of the employer as specified in the work pass and the contact number or other contact particular of the employer in the guest details submission form prior to check-in.
We are also offering guests the flexibility of free cancellation up to 3 days before arrival. For more information on Safe Travel in and out of Singapore, please visit here.
*Serviced Residences may request to view the SafeTravel Pass, Air Travel Pass, Work Pass or In-Principle Approval (IPA) as due diligence before accepting the booking or at the point of check-in.
Last Updated: 18 June 2021