Please know that the safety and well-being of our guests and employees are of top priority to us. In light of the current COVID-19 situation, the serviced residences has been following the National Environment Agency’s Sanitation and Hygiene advisory for Hotel Operators.
We Are Getting Squeaky Clean to Welcome You Again!
-Deep cleaning and sanitisation of the serviced residences, including public areas and apartments. Hospital-grade disinfectants are used for these processes. Surfaces, corridors, curtains etc. are sanitised.
-All bedding and towels are washed in water heated to 90ºC and treated with disinfectants, sanitising solutions and UV light.
-Carpets and upholstery are shampoo-washed with an environmentally-friendly cleaning agent and hospital-grade germicidal cleaner.
Serviced Residences and Public Areas
-Guests and employees observed to be coughing, sneezing, breathless, with runny nose are denied entry, given a mask and asked to seek medical advice immediately. The serviced residences has medical referral contacts readily available for guests and employees who are unwell.
-All room key cards are sanitised and treated with UV light.
-The counter is sanitised before every guest is being attended to.
-Hospital-grade disinfectant (Presept® tablets) are used in cleaning solutions as an added disinfectant to kill viruses and bacteria.
-There is an increase in the frequency of sanitisation of public areas, especially high-touch areas. These include the main entrance, guest facilities, public restrooms, sofas and lifts. Sanitisation is scheduled 5 times a day with hospital-grade disinfectants.
-Environmentally-friendly sanitisers are available at the reception counter. Hand sanitiser dispensers are available at the lift lobbies of level 1, 4 and B2.
-The swimming pool is open at a limited capacity. Pool chairs are spaced at least 1-metre apart and allowed a maximum capacity of 10 guests in the pool at a time. Pool will be open from 6am to 10pm daily.
-The gym is open from 7am to 10pm daily. A maximum of 5 fully-vaccinated guests are allowed at a time. Vaccinated status will be verified through individual guests` TraceTogether or Healthhub apps before entering the gym.
-The SafeEntry digital check-in system developed by Singapore’s Government is put in place at the serviced residences’ and facilities for contact tracing. The serviced residences will require all guests and employees aged seven and above to check-in with the TraceTogether app or token.
-Gatherings of more than five individuals are not allowed on the serviced residences’ premises, in compliance with local authorities’ Safe Management Measures.
In The Apartments
-All high-touch surface areas in rooms and public areas such as lift buttons and door handles are treated with SDST self-disinfecting coating.
-High-touch surfaces in the room such as light switches, door handles, thermostats, bed frame, nightstands, tabletops, chair arms and backs, curtain and blind pulls, bins, hairdryers, wall switches, telephones and safebox buttons and knob are sanitised with hospital-grade disinfectants. Sanitised TV remotes are sealed.
-Rooms are sprayed with germs killer as an additional step to ensure a sanitised and hygienic environment.
-Sanitised rooms will be marked with an indicator on the door after each room is thoroughly cleaned and disinfected by our housekeepers.
-Disinfecting wipes, surgical masks and soaps are available as an arrival kit in each apartment.
Carousel Buffet Restaurant
-During this period, there will be a limited seating capacity. Dining reservations are required.
-Staggered meal hours will be in place to enhance social distancing at the restaurant. Diners have to dine in during their reserved timeslot.
-A text message indicating the table number will be sent to diners on the day of dining. Flash the message upon arrival to reduce contact time at the counter.
-All diners are required to sanitise their hands before entering the restaurant.
-Each table will be limited to a maximum of five fully-vaccinated diners. Babies and toddlers are considered in the headcount based on the guidelines by Enterprise Singapore. A guest is considered fully-vaccinated two weeks after receiving two doses of either the Pfizer-BioNTech/Comirnaty, Moderna or Sinovac vaccines. Vaccinated status will be verified through individual guests’ TraceTogether or Healthhub apps on arrival. For more information about the restrictions, please refer to Ministry of Health’s website
-Unvaccinated guests with a valid negative pre-event test result may join in groups of five.
-Guests with hard copies of overseas vaccination certificates will not be allowed to dine-in.
-Multiple bookings are not allowed during the same meal period.
-Intermingling between tables is not allowed.
-Tables at Carousel are spaced out at least one metre apart to facilitate safe distancing.
-The buffet will be presented in an assisted buffet format. Trained team members in masks and gloves will prepare and serve the dishes directly onto guests’ plates at the buffet lines. Diners are not allowed to help themselves at the counters.
-Diners are to don on their masks every time they leave the table.
-Diners are not allowed to pass plates back and forth between servers.
-Diners are to maintain a one-metre distance from one another at the counters.
-Diners are not allowed to talk or interact with others when in line, even if they are from the same dining party.
-Markers will be in place at Carousel’s entrance for queue management and to ensure safe distancing.
-Acrylic partitions are installed at the buffet stations and open kitchens to prevent contamination. Diners are not allowed to touch the partitions.
-In line with the Safe Management Measures, live performances or activities such as singing for birthdays (or other celebrations) are not allowed.
-High touch points such as countertops, tables and chairs are sanitised with hospital-grade disinfectants frequently.
-Cutlery and a serviette are packed and sealed in individual cases. The cases can be used for mask storage.
-Gueridon service for desserts will rove around the restaurant during lunch and dinner meal periods.
-As an enhanced hygiene measure, contactless payment is encouraged. PayNow and Paywave are available at Carousel.
-For guests staying with us, enjoy free breakfast by Carousel daily.
Reservations and Flexible Cancellation Policy
-For guests making new reservations for any future arrival date, we will allow the reservation to be changed or cancelled at no charge up to 3 days before your arrival date.
-To facilitate a quicker and safer check-in for guests and staff, guests with upcoming stays will need to provide mandatory guest details and submit health declaration forms at least 1 day prior to arrival.
Our associates are also receiving ongoing updates and standard operating procedures are enhanced with the development of the situation. For further updates on the COVID-19 situation in Singapore, please visit the Ministry of Health’s website here If you have any questions, please do not hesitate to contact us.
With the current situation, 8 on Claymore will be accepting reservations from the following individuals:
-Singaporeans and Permanent Residents without accommodation due to home renovation
-Singaporeans and Permanent Residents without accommodation due to the sales of their current place of residence/end of rental lease
-Travellers who completed their stay-home notice (SHN) at dedicated facilities
-Healthcare workers not on quarantine order and leave of absence
-Foreigners and foreign workers affected by travel restrictions
-Fully-vaccinated travellers from Germany and Brunei with approved Vaccinated Travel Pass (VTP) and negative COVID-19 PCR test results
We are also offering guests the flexibility of free cancellation up to 3 days before arrival. For more information on Safe Travel in and out of Singapore, please visit here.
*The serviced residence is not able to accommodate guests serving stay-home notice (SHN), leave of absence (LOA), quarantine order (QO) and self-isolation based on STB and URA guidelines.
Last Updated: 21 Sep 2021